# Built for operations. Manage it all in one place.

The Workbench is where your staff manages every CityFront deployment — from [311Command](/content/solutions/311command/index.html) work orders to AskEcho configuration to integration health. One operational view.

## Five Workbench Modules

01

### AskEcho Configuration

Staff configure agent behavior, knowledge scope, escalation rules, service categories. No IT ticket required.

02

### Service Request Management

Three deployment modes (Native / Integrated / Hybrid). Staff manage categories, routing rules, departments, users, full request lifecycle. This is the operations layer for [311Command](/content/solutions/311command/index.html) — where dispatchers, supervisors, and administrators manage the 311 system.

03

### Conversation Intelligence

Automated dashboards. AI-generated insights. Sentiment analysis by department rolled up entity-wide. Topic trends. KPI measurement. Downloadable reports. All live at launch.

04

### Engagement Metrics

Resident engagement across AskEcho, mobile app, 311 app on iOS and Android.

05

### Integration & Workflow Management

Every CityFront-built integration appears as management layer. Depth of staff control scales with integration scope.

As your CityFront deployment grows, The Workbench grows with it. Add a channel — The Workbench adds a management view. Add a department — The Workbench adds the workflow. One place for everything.

## What You Configure vs What We Build

### Your Staff Configures

- AskEcho behavior
- 311 categories
- Departments
- Users
- Service request lifecycle
- Escalation rules

vs

### CityFront Builds

- All agents
- All integrations
- All workflow architecture

## 15 minutes. Every service request your government handles. One operational view.

We'll show you The Workbench live — AskEcho configuration, service request management, Conversation Intelligence dashboards, and the integration management layer — for your specific entity type.

No slides.
No theoretical demos.
The actual operational portal your staff would use.