AskEcho is the part that actually works. Integrated into your CMS and systems of record, it doesn't just answer residents' questions — it completes requests end to end, in 26 languages. Without replacing anything you've already built."> AskEcho is the part that actually works. Integrated into your CMS and systems of record, it doesn't just answer residents' questions — it completes requests end to end, in 26 languages. Without replacing anything you've already built.">

Your Government's AI Service Delivery Platform

Every city manager at every conference this year has heard the AI pitch. AskEcho is the part that actually works. Integrated into your CMS and systems of record, it doesn't just answer residents' questions — it completes requests end to end, in 26 languages. Without replacing anything you've already built.

Key Features

  • Pay a water bill
  • Report graffiti
  • Apply for a fence permit
  • Book a park pavilion
  • Submit a license application

26 languages natively built in
Deployed in weeks, not months
Verified answers from your data only
Building AI for government since 2017

Who does CityFront serve?

Cities
Counties
School Districts
Universities
Community Colleges

How AskEcho Works

A resident asks. AskEcho handles it. End to end.

Resident asks

Plain language request in any language, any device, any channel.
Example: I want to report a pothole

The AI service delivery worker works

Connects to your systems of record. Creates the record. Processes the payment. Submits the permit. Verifies against your data — doesn't invent.

Request closed

Confirmation to resident. Record created in the system. Staff is assigned. Work completed. Close the loop. Done.

Complete Service Request Management

Government service requests don't just come from residents. They come from staff — field crews reporting infrastructure issues, departments submitting internal work orders, facilities teams managing buildings and equipment. CityFront handles it all.

Three deployment modes:

  1. Fully Native
    Manage all service requests in CityFront's work order management system via our Workbench.
  2. Fully Integrated
    Integrate with your existing work order system, managing notifications and reporting.
  3. Hybrid
    Link CityFront’s solutions to your system while managing other requests natively.

Residents can submit through:

  • 311 Calls
  • Mobile App
  • SMS/Text
  • Social Media

Staff can report via:

  • Field Reports
  • Work Orders
  • Facilities
  • Internal Requests

Our First Solution

311Command — Your 311 Command Center

311Command is CityFront’s AI-native 311 work order management platform. It provides real-time SLA tracking, asset management, and transparency.

Current Requests

  • CF-4471 Pothole — Elm St: In Progress
  • CF-4472 Graffiti — 2nd Ave: On SLA
  • CF-4473 Bulk pickup — Oak Dr: Assigned

How Governments Deploy CityFront

  • Day One: Go live quickly, with AskEcho answering residents in 26 languages.
  • As You Grow: Build integrations for 311, permitting, and payments within weeks.
  • Full Platform: Manage every service in one place, 24/7/365.

The Fastest Path to Live

  1. We crawl your data: We verify everything in your digital presence.
  2. You paste a few lines of code: Minimal integration required.
  3. AskEcho is live: Answering residents in 26 languages, 24/7.

The AI — and the Platform That Runs It

AskEcho

The AI service delivery worker; Resident-facing, available 24/7/365.

The Workbench

The operating system for staff, managing requests and preserving knowledge.

Intelligent Integrations

Connecting with various systems like Cityworks and Tyler.

The 30-Second Test

Ask the system to submit a pothole report — it should actually submit, not just link to a form. If it cannot, you may be looking at a basic chatbot.

Governments already using CityFront

15 minutes. A real government service request. Handled completely.

Watch AskEcho handle a request live, in multiple languages.